Overview

At ECOM, we strive to ensure that every customer is completely satisfied with their purchase. If for any reason you are not happy with your order, our return and refund policy is designed to make the process simple and transparent.

Eligibility for Returns

• Returns are accepted within 7 days of product delivery.
• Items must be in their original condition — unused, unwashed, and with all original packaging intact.
• Proof of purchase (invoice or order ID) is required for all returns.

Non-Returnable Items

• Products marked as “Final Sale.”
• Customized or personalized products.
• Opened hygiene or consumable products.

How to Initiate a Return

To start a return, please email us at [email protected] with your order ID, reason for return, and product photos if applicable. Our team will verify the details and provide instructions for shipping the item back.

Refunds

Once we receive and inspect your returned item, we’ll notify you about the status of your refund. Approved refunds are processed within 5–7 business days via the original payment method.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, please contact us within 48 hours of receiving your order.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again, then contact your credit card company or bank. If you’ve done all this and still haven’t received your refund, contact us at [email protected].

Shipping Costs

Customers are responsible for paying their own shipping costs for returning an item unless the return is due to a defective or incorrect product.